firmware updates must be pushed by the comcast. After working with arris support we were able to do a factory reset on the modem but unable to do the firmware upgrade because. The tech I to attempted to push and updated config file to my modem and was unsuccessful and requested that I call Arris support to reset the modem and upgrade the firmware. when the connection drops in the event logs I am seeing "SW upgrade Failed after download -Incompatible SW file" and "SW Download INIT - Via Config file d11_m_sb8200_superfast_c01.cm". The first comcast tech I talked I informed him that I recently installed the cable modem and my connection dropped every few hours. After installing I noticed that my internet connection would drop every few hours. I recently purchased and installed an Arris SB8200 cable modem in my house.
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